Frequently Asked Questions (FAQ)

1. What is PureTone?

  • PureTone Fuses gym wear with anime and Japanese streetwear, inspiring fitness enthusiasts of all levels to achieve their goals with unique, bold, and stylish apparel that stands out.

2. How can I place an order?

  • Ordering from PureTone is easy! Simply browse our online store, select the items you love, add them to your cart, proceed to checkout, and follow the prompts to complete your purchase.

3. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards and PayPal, to ensure a smooth and secure checkout experience.

4. How long does it take for my order to ship?

  • Orders are typically processed within 1-3 business days upon receipt and clearance of payment. Once shipped, delivery times may vary based on your location and shipping method chosen at checkout.

5. Do you ship internationally?

  • Yes, we ship worldwide! Wherever you are, we'll make sure your order reaches you.

6. Can I track my order?

  • Absolutely! Once your order is shipped, you'll receive a shipping confirmation email with tracking information. Keep an eye on your inbox for updates.

7. What if my order arrives in multiple packages?

  • Depending on item availability and fulfillment locations, your order may arrive in multiple packages. Each package will come with its own tracking number for your convenience.

8. What if I need to return or exchange an item?

  • We want you to love your PureTone purchase. If for any reason you're not satisfied, please contact our customer service team within 30 days of receiving your order to initiate a return or exchange process.

9. Do you offer wholesale or bulk ordering?

  • Yes, we offer wholesale and bulk ordering options. Please reach out to our team at info@puretonexgym.store for more information and pricing.

10. How can I stay updated on new releases and promotions?

  • To stay in the loop with the latest PureTone news, releases, and promotions, be sure to follow us on social media and subscribe to our newsletter. You can find links to our social media accounts and newsletter signup on our website.

11. I have a question that's not listed here. How can I get in touch with customer service?

  • If you have any additional questions or inquiries, please don't hesitate to contact our friendly customer service team. You can reach us via email at info@puretonexgym.store